Shipping policy
Shipping Policy
Overview
We ship all orders from the United Kingdom. Please read the information below regarding processing times, delivery estimates, and international orders.
Order Processing
- Orders are processed and dispatched within 1–2 business days (Monday–Friday, excluding UK bank holidays).
- Orders placed after 2pm, or on weekends/bank holidays, will begin processing the next business day.
- During busy periods (new set releases, sales, holidays), processing may take up to 3–5 business days. We'll notify you if there is a significant delay.
- You will receive a confirmation email with tracking details (where applicable) once your order has been dispatched.
Shipping Rates & Delivery Estimates
United Kingdom
| Service | Estimated Delivery | Cost |
|---|---|---|
| Standard (Royal Mail 2nd Class) | 2–4 business days | from £3.95 |
| Standard Tracked (Royal Mail Tracked 48) | 2–3 business days | from £3.65 |
| Express (Royal Mail Tracked 24) | 1–2 business days | from £4.65 |
| Free shipping | 2–4 business days | Orders over £150 |
International
| Destination | Service | Estimated Delivery | Cost |
|---|---|---|---|
| Europe / EU | Tracked | 5–10 business days | from £8.10 |
| Rest of World | Tracked | 7–21 business days | from £11.10 |
Delivery estimates begin from the date of dispatch, not the date of order. Estimates are provided by our carriers and are not guaranteed.
Orders over £10 in value are always sent via a tracked and/or signed-for service, regardless of the shipping option selected, at no extra cost to you.
Packaging
We take great care to protect your cards in transit:
- Single cards are shipped in a penny sleeve and top loader (or card saver), secured within rigid or padded packaging.
- Sealed products are packed in boxes with appropriate protective material to prevent crushing and corner damage.
International Orders — Customs, Duties & Taxes
- International orders may be subject to import duties, taxes, and customs fees levied by the destination country. These charges are the responsibility of the customer and are not included in our prices or shipping costs.
- Customs processing may add additional delivery time beyond our estimates.
- We are legally required to declare the full value of goods on customs forms and cannot mark orders as "gifts" or undervalue shipments.
- If a package is refused or returned to us due to unpaid customs charges, we will refund the order value minus the original shipping cost and any return fees charged to us by the carrier.
Pre-Orders
- Pre-order items ship on or as close to the official release date as possible. The estimated release date is shown on the product page.
- If your order contains both pre-order and in-stock items, the entire order will ship together when the pre-order releases. If you'd like in-stock items sooner, please place separate orders.
- Release dates are set by manufacturers and distributors and may change — we will notify you of any significant delays.
Order Issues
Incorrect address
Please double-check your shipping address at checkout. If you notice an error, contact us at info@dorecotcg.com as soon as possible — we can usually amend an address before dispatch, but not after. We are not responsible for orders delivered to an incorrectly entered address. If such an order is returned to us by the carrier, we can reship it at your cost.
Lost or delayed packages
If your tracking hasn't updated or your order hasn't arrived within the estimated window, contact us at info@dorecotcg.com. Please note:
- We can only investigate a package as lost after the carrier's official waiting period (typically 10 business days for UK, 25 business days for international deliveries from the due date).
- Once confirmed lost by the carrier, we will offer a replacement (where available) or a full refund.
Damaged in transit
If your order arrives damaged, please contact us within 48 hours of delivery with photos of the item(s) and all packaging, as outlined in our [Return & Refund Policy]. Claims without photographic evidence may be declined.
Missing items
If an item is missing from your order, contact us within 48 hours of delivery with your order number and a photo of everything received, including the packaging.
Delivery & Risk
Responsibility for the order passes to you upon delivery to the address provided at checkout. Where a carrier obtains proof of delivery (photo, GPS scan, or signature), this will be treated as evidence of delivery.
Questions?
Contact us anytime at info@dorecotcg.com.